Questions You Should Be Asking
Before you do business with any heating and air conditioning contractor, be sure to get the answers to the questions below. Understanding the proper responses to these questions will prevent you from needless grief and frustration. Click on any question below to get the proper answers to these questions.
How Do You Determine What Type Of System I Need?
We’ll always provide a custom solution to maximize your comfort. This is important! Unlike other H.V.A.C. contractors who arrive at your home and immediately go to the basement to quote a new version of what you already have, leave a quote on the table, and then move on to the next job, your Matheson Specialist will sit with you first, discussing aspects of your home that directly affect your family’s health and comfort. We’ll then measure and examine your home to make sure that any work we do fully integrates with your home and lifestyle. Unfortunately, many people think they have to suffer through living in a home that has uneven temperatures, freely circulates allergens, and is even drier than the Sahara desert. These conditions can easily be addressed and corrected when we take the time to diagnose the root of the problem first. By teaming with you and properly analyzing your home as a system, we’re able to design the most comfortable and efficient solution for both you and your family.
What is the Exclusive Matheson Integrated Glove Fit System?
Matheson Heating and Air Conditioning is the only contractor in Michigan that provides the Integrated Glove Fit System. Every home is unique and your heating and cooling system must be designed based upon the layout, age, and use of your home in order to ensure maximum comfort and energy savings. Just like the arteries and veins running through our bodies; the size, shape, and arrangement of your home’s heating and cooling system directly affects the air flow, efficiency, and life span of your equipment.
Many contractors will install a furnace that is convenient for them, but NOT the proper fit for your home. Why do they do this? Because they don’t have the inventory, facility or even the training to provide a custom “Glove Fit”. In many cases, all they have is what’s on their truck so they install generic, “one-size-fits all” furnaces along with mismatched ductwork, they then slap on some duct tape and screw it all together, which ultimately costs you more money in the long run.
Simply put, one size does NOT fit all. That’s why, at Matheson, we create your entire system from the ground up right here in our own custom metal fabricating facility. The Matheson Integrated Glove Fit System is carefully designed to harmonize with your home, making you perfectly comfortable during each season and every time of day. Don’t settle for anything less. You can download our complete Integrated Glove Fit System guide right here on our website.
Are your employees background checked and drug tested?
No one wants to have an unpleasant or uncomfortable experience with a service contractor. But it’s a fact that many service contractors were trained in prison. In fact, heating and air conditioning repair and plumbing are two of the most common trades taught in prison. To protect our customers, everyone on our team is thoroughly background checked and drug tested. In addition, they’ve each signed off on the Code of Ethics and Competency Guide for heating, cooling, and plumbing companies. No other company offers this level of protection. In addition, the H.V.A.C. industry is notorious for its high turnover of employees. At Matheson we have extremely low turnover and our average technicians have been with us for over 15 years. You may even get to meet Buck, our installation manager who's close to celebrating his 45th year with us. Our customers know, like, and trust the Matheson family of technicians. You can download a copy of our Code of Ethics Guide right here on our website.
Are you going to pull a permit?
It's a State of Michigan requirement to pull a permit on certain jobs. But the reality is that 30-40% of service contractors don’t pull permits. This usually means they’re trying to cut corners somewhere, or they’re not properly licensed and insured. Pulling a permit protects you, the homeowner because it ensures that a 3rd party validates and inspects the project. At Matheson, we pull a permit on every installation to protect the homeowner. Please be sure that any contractor you choose to work with pulls a permit so that you and your family is protected.
Are you licensed and insured?
All H.V.A.C. and Plumbing contractors are required to be licensed by the State of Michigan. This seems like a simple thing to expect from a service contractor. But national statistics show that 2/3 of all contractors are actually not licensed and insured. H.V.A.C. is not just simple furnace or air conditioner installation. It demands serious consideration and planning. If you don’t ask this simple question, you run the risk of severe property damage and injury from improperly installed systems, as a result of doing business with folks who are not licensed and insured. Matheson Heating not only meets the minimum insurance requirements but also has an additional $2,000,000 umbrella policy for your protection and peace of mind. Always ask your contractor for a copy of their workmen’s compensation and liability insurance as well as their State of Michigan license number. You can also contact the Michigan Bureau of Construction Codes to be sure all licensing requirements are being met.
Are your trucks marked with the name of your company?
You may not think it’s important for a contractor to have their trucks marked with their company’s name on it. But, actually, it's a really big red flag. Think about it, the only reason a company wouldn’t want their trucks to be marked with their company’s name on it, is to keep people from knowing who they are. This is especially true if they don’t pull permits or if they aren’t licensed and insured, and maybe they don’t want the inspector dropping by while they’re on the job. At Matheson we add this extra level of protection for our customers by making all of our trucks easily identifiable with the Matheson logo permanently displayed in large letters. We make are trucks easy for everyone to find, because we’ve got nothing to hide.
Should I be concerned if a contractors technicians are paid by the job or piece?
Yes, you should be concerned. It’s unfortunate, but many companies use sub-contractors - who earn a commission on every dollar they can get from you. The more they charge you for, the more money they put in their own pocket. And some companies claim they don’t use subcontractors, but they still pay them on a “per job or per piece” basis, just like a subcontractor, which results in exactly the same poor quality you’d expect from a subcontractor. At Matheson, we take pride in our workforce and have experienced technicians that are paid by the hour. Our technicians are there to get the job done right the first time, no matter how long it takes. They’re not incentivized to rush your installation so they can hurry to the next job and more money. We take our time and make sure your system is installed perfectly using manufacturer recommendations as our minimum standard. Most importantly we want to make sure you receive ALL of the comfort and energy efficiency you’ve invested in. That’s the Matheson Advantage. we’ll give you a quoted price up front and that’s the price you’ll pay.
Do you use subcontractors?
Make sure you find out if your contractor uses sub-contractors. Unfortunately, its common for companies here in Michigan to hire the least expensive labor they can find which often results in a negative experience for the customer. A reputable company should be able to provide you with service from licensed and insured technicians who actually work for the company and will maintain the company’s highest level of quality and standards just as our technicians do here at Matheson Heating and Air Conditioning. Your plumbing, heating, and cooling specialists.