Frequently Asked Questions
Before you do business with any heating and air conditioning contractor, be sure to get the answers to the questions below. Understanding the proper responses to these questions will prevent you from needless grief and frustration. Click on any question below to get the proper answers to these questions.
How quickly can you get here and fix my system?
We are proud of the fact that we provide same day service on over 90% of all service calls. No matter what time of day or night you need us, our live customer care specialist is waiting to take your call, 24 hours a day, 365 days a year and our service technicians are always available to provide emergency service no matter when you call. In addition, every one of our repair trucks are stocked with over 200 parts so we can be confident that we have the part you need to fix it right away, so you don’t have to wait. And, on that rare occasion that we don’t have your part on our truck, we’ll have it out to your house within 24 hours to ensure your system is up and running. Better yet, if that part is already at our warehouse, our parts runner will race it out to your house while our technician is still on site, to get you up and running even faster saving you time and money.
Do you offer 24 hour service?
Yes we do. At Matheson Heating and Air Conditioning, we understand how important it is to get your system back up and running as quickly as possible. Even if you call us at 4am, we’ll put you in touch with our service technician right then, and schedule your service call on the spot. Our Matheson family understands how important fast service is for your family.
What is your service area?
Located in the center of Western Oakland County we service every community to the North from Commerce to Fenton, to the East from Commerce to Birmingham, to the South from Commerce to Northville, to the West from Commerce to Howell, as well as many outlying communities. Give us a call and we'll take care of you. And, If you’re not in our service area we'd be happy to connect you with a reputable company that is.